Process Manager, Operations (PMO)

The Process Manager, Operations leads the union labor ensuring execution of their daily tasks in an efficient, safe, and timely manner following contractual ILWU terms with an emphasis on operations on the quay, yard, and at Inner Facility Transfer (IFT). Furthermore, this role ensures effective and timely coordination of various activities which contribute to achieving targeted productivity and providing highly effective turnovers.

PRINCIPAL ACCOUNTABILITIES :

• Leads and manage staff, labor, and vendors to achieve established safety, financial and production goals.
• Manage the development and performance of key stakeholders, including, but not limited to, recommending and / or implementing positive reinforcement, training and ensure uniform and consistent application of ILWU CBA in coordination with Labor Relations when necessary. In addition, supervise key stakeholders to achieve customer service level agreements related to the execution team.
• Mediate operational issues with union representatives and business agents effectively and professionally.
• Exercise management authority to promote total-terminal success in accordance with APM Terminals leadership's strategic vision, including optimization of work processes and efficient manpower utilization.
• Build and promote strong working relationships with customers, vendors, and the ILWU workforce.
• Structures routine tasks and goals, set priorities, efficiently executes daily tasks with considerations for operational cost, safety and efficiency through the effective allocation and utilization of resources.
• Responsible for the training and development of staff to include monthly check-ins and ongoing feedback on job performance and professional growth.
• Responsible for setting individual direct report objectives, providing regular performance feedback, recognize key contributions and on-going review of individual performance.
• Responsible for writing and communicating work performance improvement plan by providing coaching and counseling for growth as well as recommending final disciplinary decisions.
• Responsible for recommending salary increases and / or promotions.
• Responsible for maintaining staff discipline during the shift and communicate to Shift Manager as needed.
• Ensure that safe working practices according to P400 policies and procedures are adhered to.
• Inform and liaise with shift TOB staff on equipment IT failures and issues.
• Maintain personal contact with all stakeholders, including but not limited to, ship officers, crew, boarding agents and Port Captains during berthing / sailing and vessel operations.
• Supervise and ensure smooth execution of gates activities and diligently manage exceptions with the Gate manager.
• Provide regular process control checks and initiate and support performance improvement activities including but not limited to A3s, GEMBAS, etc.
• Leads other responsibilities / projects / initiatives as required.

CRITICAL QUALIFICATIONS / SKILLS / EXPERIENCE

DIMENSIONS :

GENERAL ACCOUNTABILITIES :

Job Type : Full Time

Salary : USD 100,000.00 to USD 120,000.00

Benefits : Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match

What We Offer

At APM Terminals, we foster a dynamic culture of learning and growth where employees are empowered to excel. Our commitment to continuous improvement, guided by LEAN principles, ensures every team member has the tools to develop their skills and advance their careers.

In addition to a global network and innovative work environment, our Los Angeles terminal offers unique, on-site perks that enhance your overall workplace experience and personal wellness including :

Join us and experience the advantages of being part of a forward-thinking organization where your growth, well-being, and success are our priority.

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Pay Transparency Notice :

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