Talent.com
SAP Operations Manager

SAP Operations Manager

Numeric TechnologiesLos Angeles, CA, US
2 days ago
Job type
  • Full-time
Job description

Job Title : Sr. Manager, Operations

Location : Remote

Long Term

Role Summary

The Sr. Manager, Operations is a strategic, cross-functional leader reporting directly to

the Director of Engineering, ERP Platform & Integration. This role uniquely spans the

three engineering verticals, BASIS, Integration, and Cloud / Platform, and is responsible

for driving operational excellence, system reliability, and cross-domain alignment.

The successful candidate will play a crucial role in understanding the interdependence

and operational nuances across these areas, ensuring seamless coordination and

optimized performance. They will bring a modern mindset, a strong leadership

presence, and the ability to navigate complex technical environments with empathy,

clarity, and precision.

This role collaborates closely with engineering leads, TPMs, and the Technical

Documentation Specialist to ensure environments are well-documented, compliant, and

scalable. Additionally, the Sr. Manager will represent Enterprise Technology across

Operations & Technology, fostering strong cross-functional relationships, managing

vendor coordination, overseeing environment governance, and delivering insightful

operational reporting.

Key Responsibilities

Operations Leadership

  • Establish and lead cross-functional operational initiatives across Platform,

BASIS, and Integration, while managing a team of contractors and service

providers.

  • Anticipate and optimize resource needs, including identifying performance

    • gaps, staffing requirements, and opportunities for efficiency.

  • Develop and maintain environment management standards, including

    • release controls, patches, and transport processes.

  • Ensure timely application of system patches, including security updates, to

    • maintain platform stability, compliance, and protection against

    vulnerabilities.

  • Oversee high availability and performance of systems through proactive

    • monitoring and incident response coordination.

    Program & Process Management

  • Establish new operational processes and standards to support the needs

    • of a newly formed company, including designing, implementing, and

    evolving workflows that enable scalable, efficient, and resilient operations.

  • Build with agility and adaptability in mind, enabling the organization to

    • respond effectively to evolving business priorities and strategic growth

    opportunities.

  • Partner with TPMs and PMO to align operational activities with project

    • timelines and business priorities.

  • Drive continuous improvement in operational workflows, including

    • automation and tooling enhancements.

  • Support Day 1 readiness and post-launch stabilization efforts.

    • Governance & Compliance

  • Collaborate with the BASIS Security Engineer to ensure compliance with

    • SOX, GDPR, and internal controls.

  • Own the organization and upkeep of operational documentation, ensuring

    • it is created when needed, logically structured, consistently maintained,

    and easily accessible to relevant stakeholders.

  • Track and report on operational KPIs, technical debt, and modernization

    • opportunities.

    Cross-Functional Collaboration

  • Act as a liaison between Platform, BASIS, and Integration teams to ensure

    • seamless coordination.

  • Engage with vendors and service providers to manage SLAs and

    • operational dependencies.

  • Support executive reporting and decision-making through clear summaries

    • and operational insights.

    Qualifications

  • 8+ years of experience in enterprise IT operations, preferably in SAP or

    • ERP environments.

  • Demonstrated ability to lead with empathy, foster collaboration across

    • diverse teams, and communicate technical concepts with clarity and

    influence.

  • Experience navigating change and ambiguity in transformation

    • environments, and a commitment to continuous learning and professional

    development.

  • Strong understanding of infrastructure, integration, and platform

    • operations.

  • Proven ability to lead cross-functional teams and manage complex

    • technical programs.

  • Familiarity with compliance frameworks (SOX, GDPR) and operational

    • governance.

  • Excellent communication and documentation skills; experience with

    • Confluence, Jira, and visualization tools.

    Create a job alert for this search

    Operation Manager • Los Angeles, CA, US