Remote Service Advisor

Job Description

Job Description

Join the Team at Stress-Free Auto Care : Where Your Skills and Passion Drive Success!

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple : make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

About the Role

At Stress Free Auto Care, we're redefining the automotive service experience by blending VIP-level customer service with high-impact sales results. We're seeking sales-driven customer service professionals who can confidently handle 75–100 inbound / outbound calls per day, meet KPIs, and close service appointments. You won't be cold calling strangers—these are warm leads and current customers—your job is to build trust, uncover needs, and secure the appointment while maximizing upsell and cross-sell opportunities.

What You'll Do

• Convert inbound and outbound calls into confirmed vehicle service appointments.
• Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
• Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
• Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
• Communicate clearly with customers about services, timelines, and costs.
• Use our CRM to track leads, schedule appointments, and document all customer interactions.
• Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.

What's in It for You

PTO + 6 paid holidays annually

What We're Looking For

Apply today and turn customer conversations into revenue—and rewards!

Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.