Service Advisor

Job Description

Job Description

Griffith Ford Jobs : Service Advisor

We are looking for a Service Advisor with Ford Dealership experience to join our growing team! The right candidate has a strong background in Ford warranty process and customer service. The day-to-day duties of this role include maintaining strong relationships with customers,  crafting goals for the department, and staying up to date on new product features.

BENEFITS

• Medical, Dental, & Vision Insurance
• Competitive pay
• Life / Disability / Cancer Insurance
• Accident / Hospital Insurance
• 401K Matching
• Employee Discounts
• Work / Life balance support
• Professional Development Opportunities
• Will cover relocation expenses (for qualifying candidates)

Responsibilities

Assist customers in servicing, repairing and explaining each service needed

Understand customer; match requirements and concerns to various service options

Explain service being performed and keep customer informed and updated throughout the service of their vehicle

Stay up to date on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

A minimum of 1 year of experience with Ford

Strong focus on providing excellent customer service

High school diploma or higher education

Clean driving record & valid driver's license

Driven personality, eager to improve and able to work within and support internal teams

Don't get hired someplace where they won't even care to remember your name... With a family owed dealership, everyone becomes like family. Come be a part of our amazing, fun, inspiring, and dependable team!

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.