Customer Service Representative

One of our clients in the Insurance Industry is looking for Insurance Customer Services Representatives to work onsite in Pittston, PA. You will be responsible for delivering industry-leading service by ensuring the timely and accurate entry of all inbound leads. As a Customer Service Representative, your role involves handling inbound calls, directly engaging with small business owners. You will assist them with their existing policies and provide recommendations for new policies they may wish to purchase. This role requires strong multitasking abilities, consistent dependability, and a collaborative mindset. You'll work closely with team members in a fast-paced environment, maintaining high service standards while contributing to a supportive and team-focused culture.

Must have skills :

3+ years of Customer service experience (preferably in a call center environment)

• ? 1+ years accepted if it was in the insurance space.
• Bachelor's degree / Associates degree in Business Administration or related field
• Excellent verbal and written communication skills
• Excellent conflict resolution skills
• Sales and customer service skills
• Organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines

NICE TO HAVE SKILLS AND EXPERIENCE

OPPORTUNITY FOR COMISSION / INCENTIVES! Monthly incentives / commission up to $700 will be paid out for hitting KPI metrics and conversions!

This position can pay anywhere between $19 and $21.47 Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the first day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.