Customer Service Representative / Teller I

Join Our Team!

Citizens Savings Bank, a local community bank, is seeking to hire a part-time Customer Service Representative / Teller I in our Mt. Pocono Branch. This role is committed to providing exceptional service to our customer base. Strong communication skills, a good attention to detail, and a friendly demeanor are important in this role. Citizens Savings Bank is a locally owned and operated community bank headquartered in Clarks Summit, Pennsylvania. We have six branch offices located throughout Lackawanna, Monroe, and Wayne County.

Job Benefits : We offer a flexible schedule, competitive salary, a 401K Plan with a match, vacation time, paid volunteer time, and more.

Job Summary : As a Customer Service Representative / Teller, your primary responsibilities will include :

• Welcoming customers and establishing a professional relationship with them.
• Processing customer transactions accurately and efficiently while balancing a cash drawer daily and performing platform-based transactions.
• Expanding and increasing customer relationships through selling and referring techniques.
• Adhering to all operational, security, risk, and regulatory policies and procedures.

Qualifications : High School diploma or equivalent required; 1 year of cash handling with superior sales and customer service experience; formal new accounts training preferred or an equivalent combination of education and / or experience (including military experience) may be considered.

Excellent customer service / relationship building skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. Familiarity with financial institutions product and services and their corresponding regulations. Relies on experience and judgment to plan and accomplish goals. Detail oriented, good organizational skills, and high degree of accuracy. Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure. Ability to influence people, motivate, convince, or negotiate. Strong verbal and written communication skills. Proficient reading and mathematical skills. Proficient knowledge in Microsoft Office (including Word and Excel), Internet and email applications.

Location : The position will be located at 1421 Pocono Blvd, Mt. Pocono, PA 18344.

Job Hours : Position will work up to approximately 29 hours Monday-Saturday. Scheduled hours may vary and are subject to change based upon branch needs. Must be able to float to other branch offices and work Saturdays in the branch network.

To be considered for this position, you must at least meet the basic qualifications. Applicants can apply online on our Career page or send resume referencing Job Code 1181 to Citizens Savings Bank Human Resources Department 500 S. State Street Clarks Summit, PA 18411.

Citizens Savings Bank is an Equal Opportunity Employer and is firmly committed to a policy of affording equal opportunity to all of its employees and applicants for employment in a manner that is fully consistent with applicable federal, state, and local law. It is Citizens Savings Bank's intent and desire to provide equal opportunities in employment, promotion, training, wages, benefits, and all other privileges and terms and conditions of employment without regard to race, religion, color, sex, gender, age, national origin, sexual orientation, genetic information, disability, protected military or veteran status, or any other characteristic protected by federal, state, or local law. Member FDIC.