Call Center Collections / Customer Service Representative - #45980

Job Opportunity : Call Center Collections / Customer Service Representative Agent

We are searching for polite, professional Call Center Collections / Customer Service Representative Agents to represent our clients professionally by providing remarkable service to their customers via phone. The agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities

Target hire date : October 7th, 2024 (or sooner depending on background clearance!). Required work schedule is Monday to Friday, 9 : 00pm - 5 : 30pm. Paid training is onsite for 1 week, Monday to Friday, 8 : 30am - 5 : 00pm. Work at home after the onsite period.

Place outbound and answer inbound calls while communicating with energy and enthusiasm to customers. Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. Meet department productivity and quality standards. Strive for first call resolution and take true ownership of customer needs and issues. Communicate and follow instructions for one call customer resolution. Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Skills Requirements

At least 3 or more years Accounts Receivable, Collections, Dispute Resolutions experience required. Call Center experience and strong Customer Service experience required. Must be knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook). Must possess advanced skills in Microsoft Excel. Need to know how to perform VLookups, use formulas, pivot tables, and data visualization. Strong Internet research skills with excellent PC literacy [G-Suite / Workspace]. Strong written and verbal skills with consultative professional business acumen. Requires critical thinking & problem solving skills. Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful / knowledgeable tone on all calls handled. Ability to multi-task and handle multiple priorities in a timely and efficient manner and meet appropriate deadlines. Be detail oriented, organized, ethical, responsible, & self-motivated. Able to work independently and use judgment to resolve both routine and non-routine issues. Ability to work in a fast-paced digital environment. Maintain accuracy and production standards. Proven ability to set goals and meet deadlines. Team oriented with a continuous improvement outlook. Adaptability to changing priorities and new challenges, with a proactive approach to learning and development. Physical attendance is key to success and necessary to meet objectives. Previous leadership experience is a plus!

Education Requirements

High school diploma, G.E.D., Trade / occupational School certificate or equivalent required.

Physical Requirements

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and / or viewing a computer terminal. Speak, listen, type and / or sit for extended periods of time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.