Customer Service Center Representative (Call Center)

FUNCTION :

The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.

GENERAL DUTIES AND RESPONSIBILITIES :

• Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
• Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
• Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
• Opens, closes, and services every type of deposit product.
• Completes consumer loan applications.
• Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
• Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
• Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION :

DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS :

DEPARTMENT HOURS :

8 : 00 a.m. to 7 : 00 p.m. Monday through Friday

8 : 30 a.m. to 4 : 00 p.m. Saturday