Bilingual Customer Service Representative

Job Description

Job Description

We are looking for a Bilingual Customer Service Representative to join our team in Richmond, Virginia. In this role, you will be the primary point of contact for clients, ensuring their needs are met efficiently and accurately. This position involves maintaining high levels of customer satisfaction while performing key administrative tasks such as order processing, invoicing, and report generation.

Responsibilities :

• Communicate effectively with clients to address their inquiries, process orders, and resolve issues promptly.
• Ensure all customer orders are accurately entered and processed in compliance with company standards and regulatory requirements.
• Handle return authorizations and complaints professionally, striving to maintain positive client relationships.
• Generate detailed reports to track performance and support decision-making.
• Collaborate across departments to meet customer expectations and fulfill service commitments.
• Prepare and issue invoices, assisting with monthly billing cycles.
• Participate in annual inventory activities, ensuring accuracy and proper documentation.
• Minimum of 2 years of experience in customer service or a related role.
• Proficiency in data entry and invoice processing.
• Strong knowledge of Microsoft Excel.
• Excellent communication skills, both verbal and written.
• Experience in call center customer service or similar environments.
• Familiarity with processing purchase orders.
• Ability to work collaboratively and manage multiple tasks effectively.
• Bilingual proficiency required to communicate with diverse clients.