Bilingual Lead, Customer Service Rep

Job Description

Job Description

We bring you Tomorrow's opportunity, today.

Volt is immediately hiring for a Bilingual Lead, Customer Service Rep at Richmond, Virginia 23234.

As a Lead Customer Service Rep, you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach the assigned team in a manner that assures quality customer interaction, builds and retains customer relationships, and is committed to the timely delivery of company products and services. The customer service lead will need to be a quick learner and a problem solver. Computer skills is a must.

What your day-to-day will look like :

• Directly lead the day-to-day operations and activities of a customer service team to achieve key performance goals
• Support the building and development of an effective and high-performance team
• Maintain daily and weekly statistics for individual direct reports
• Analyze department results
• Troubleshoot operational problems
• Complete team reports as required
• Identify and analyze escalated problems and guide direct reports for resolution
• Serve as a point of escalation for transactions requiring advanced expertise or discernment to resolve complex customer issues and ensure timely follow-up and customer satisfaction.

Job Responsibilities :

Schedule : Sunday-Thursday : 5 : 30a-2p

Tuesday-Saturday : 5 : 30a-2p

Sunday-Thursday : 12p-8 : 30pm

Tuesday-Saturday : 12p-8 : 30pm

Shrey Bhatt

732-256-8710

Shrey.bhatt@Volt.com

Pay Range : $ 18 / hr. - $20 / hr .

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.

Benefits : Volt offers benefits (based on eligibility) that include the following : health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Volt  is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt  does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.  The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.