IT GeneralistCreative Financial Staffing • Brooklyn, NY, US

IT Generalist

Creative Financial Staffing • Brooklyn, NY, US

30+ days ago

Job type

Permanent

Job description

Job Title : System Support Engineer / IT Generalist (On-Site Role - Brooklyn, NY)

Salary : $75,000 - $90,000 annually (based on experience)

Location : Brooklyn, NY (On-site with occasional off-hours support)

Employment Type : Direct Hire (Temp-to-Hire option available)

Why This Role Might Be Right for You

Be part of a purpose-driven organization modernizing its tech landscape
Step into a pivotal role as the go-to IT resource, helping shift from outsourced support to a more stable internal model
Support a vibrant, multi-building campus with around 100 users
Contribute to infrastructure upgrades, user support, and onboarding initiatives
Enjoy perks like free parking and easy access to public transportation

What You'll Be Doing

Act as the primary IT contact for staff across the organization

Troubleshoot issues related to hardware, software, and connectivity (Windows, macOS, Office 365, Zoom)

Perform routine system maintenance-patching, backups, updates, and monitoring

Manage inventory of devices and peripherals (laptops, phones, etc.)

Handle user onboarding / offboarding and account setup

Work with external vendors and MSPs to resolve escalated issues

Maintain documentation for systems, processes, and vendor relationships

Provide A / V support for meetings and events

Assist with IT projects like OS rollouts and mobile device management

Escalate complex problems to senior engineers or third-party support

Lead or support internal tech training and workshops

What You Bring to the Table

5+ years of hands-on IT support experience in both Windows and Apple environments

Strong troubleshooting skills and a proactive mindset

Familiarity with Microsoft Office (including Access), remote support tools, and ticketing platforms

Basic understanding of networking concepts (TCP / IP, DHCP, DNS, Wi-Fi) and system administration

Ability to communicate clearly with both technical and non-technical users

A customer-first attitude and a track record of building trust across teams

Preferred Qualifications

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

Exposure to Linux systems

Experience working in nonprofit, cultural, or mission-driven settings

Benefits & Perks

Generous PTO including holidays, vacation, and personal days

Medical, dental, and vision coverage (90-100% employer paid)

Employer-paid life insurance

Commuter benefits and Health Reimbursement Account (HRA)

Free on-site parking and close proximity to the R train

#CFSSEP2025#INSEP2025#CBAUG2025#ZRCFSTECH#LI-DS1

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It Generalist • Brooklyn, NY, US

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