Product Manager - Service Product

Product Manager In Service Product Group

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Service Product Group, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job Responsibilities

Develops a product strategy and product vision that delivers value to customers

Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Partners with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap

Defines and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member

Acts as the voice of the customer and drive product vision; identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages

Facilitates and drive customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners; act as subject matter expert with respect to major business processes and supporting applications / capabilities

Works with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap

Supports feature teams with minimum viable product (MVP), testing, user experience testing, product backlog refinement, research and Support Product Owner and Area Product Owners with developing business cases and measuring / improving operational results

Required Qualifications, Capabilities, and Skills

5+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Agile project management experience, including use of agile project management tools (i.e. Confluence, JIRA, Git, etc.)

Ability to manage backlog; analytical, problem solving skills

Effective presentation and interpersonal skills; excellent skills in communicating ideas both written and verbal

Work effectively in a team environment by being team-focused; supportive team member, always willing to be of assistance to others

3+ years people management

Preferred Qualifications, Capabilities, and Skills

Demonstrated prior experience working in a highly matrixed, complex organization

Leadership and negotiation skills with prior experience managing a team of product associates; experience working with globally distributed scrum teams a plus

Attention to detail and ability to manage shifting business priorities

Self-motivated and confident in ambiguous circumstances

Understanding of the financial services industry and Regulatory, Legal, and Risk environments