Overview
Sedation Center Front Office Coordinator (FOC) – The first point of contact for patients and families, responsible for ensuring an exceptional patient experience from check-in to check-out. This role manages the front office operations of the Sedation Center, supports patient scheduling, registration, and financial arrangements, and communicates effectively with patients, providers, and staff. The FOC plays a vital role in maintaining a smooth daily workflow while upholding the company's mission of helping children achieve a lifetime of great oral health.
Work Hours : 7 : 00am - 3 : 00pm, Monday through Friday
Travel : Not required
Language Requirement : Must be bilingual and fluent in Spanish
Education / Credentials
- High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred.
- Must be bilingual and fluent in Spanish (required).
Job-Related Experience
Minimum 2 years of experience in a dental, medical, or healthcare front office role (preferred).Experience with patient scheduling, insurance verification, and financial collections.Strong communication and customer service skills.Job-Related Skills / Competencies
Ability to effectively communicate with patients and families in both English and Spanish.Excellent organizational and multitasking abilities.Knowledge of dental / medical terminology, insurance processes, and scheduling systems.Ability to remain calm and professional in a fast-paced environment.Strong problem-solving and conflict-resolution skills.Major Duties and Responsibilities
Greet and assist patients and families upon arrival to the Sedation Center.Handle patient registration, scheduling, check-in, and check-out processes.Verify insurance, collect payments, and explain financial responsibilities to families.Coordinate patient flow to ensure timely appointments and efficient use of provider schedules.Serve as a liaison between patients, providers, and clinical staff.Maintain accurate patient records, documentation, and compliance with HIPAA.Provide translation and support for Spanish-speaking patients and families as needed.Support the office team by answering phones, responding to inquiries, and handling administrative tasks.Assist with resolving patient concerns and escalating issues when appropriate.Contribute to a positive, welcoming, and professional office environment.Working Conditions / Physical Demands
Sedation Center office environment, primarily desk-based with patient interaction.Must be able to work 7 : 00am - 3 : 00pm, Monday through Friday.Other Duties
This job description reflects management's assignment of essential functions. It does not restrict management's right to assign or reassign duties and responsibilities as needed.
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