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Front Office Coordinator
Front Office CoordinatorD4C Dental • Houston, TX, US
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Front Office Coordinator

Front Office Coordinator

D4C Dental • Houston, TX, US
17 hours ago
Job type
  • Full-time
Job description

Overview

Sedation Center Front Office Coordinator (FOC) – The first point of contact for patients and families, responsible for ensuring an exceptional patient experience from check-in to check-out. This role manages the front office operations of the Sedation Center, supports patient scheduling, registration, and financial arrangements, and communicates effectively with patients, providers, and staff. The FOC plays a vital role in maintaining a smooth daily workflow while upholding the company's mission of helping children achieve a lifetime of great oral health.

Work Hours : 7 : 00am - 3 : 00pm, Monday through Friday

Travel : Not required

Language Requirement : Must be bilingual and fluent in Spanish

Education / Credentials

  • High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred.
  • Must be bilingual and fluent in Spanish (required).

Job-Related Experience

  • Minimum 2 years of experience in a dental, medical, or healthcare front office role (preferred).
  • Experience with patient scheduling, insurance verification, and financial collections.
  • Strong communication and customer service skills.
  • Job-Related Skills / Competencies

  • Ability to effectively communicate with patients and families in both English and Spanish.
  • Excellent organizational and multitasking abilities.
  • Knowledge of dental / medical terminology, insurance processes, and scheduling systems.
  • Ability to remain calm and professional in a fast-paced environment.
  • Strong problem-solving and conflict-resolution skills.
  • Major Duties and Responsibilities

  • Greet and assist patients and families upon arrival to the Sedation Center.
  • Handle patient registration, scheduling, check-in, and check-out processes.
  • Verify insurance, collect payments, and explain financial responsibilities to families.
  • Coordinate patient flow to ensure timely appointments and efficient use of provider schedules.
  • Serve as a liaison between patients, providers, and clinical staff.
  • Maintain accurate patient records, documentation, and compliance with HIPAA.
  • Provide translation and support for Spanish-speaking patients and families as needed.
  • Support the office team by answering phones, responding to inquiries, and handling administrative tasks.
  • Assist with resolving patient concerns and escalating issues when appropriate.
  • Contribute to a positive, welcoming, and professional office environment.
  • Working Conditions / Physical Demands

  • Sedation Center office environment, primarily desk-based with patient interaction.
  • Must be able to work 7 : 00am - 3 : 00pm, Monday through Friday.
  • Other Duties

    This job description reflects management's assignment of essential functions. It does not restrict management's right to assign or reassign duties and responsibilities as needed.

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