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Bilingual Front Office Lead

Bilingual Front Office Lead

Legacy Community HealthHouston, TX, US
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability $0 Copay for Legacy Provider visits $0 Copay for prescriptions filled at Legacy Pharmacies Travel Insurance & Pet Insurance Subsidized Gym Membership And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location :

  • Legacy Southwest - 6441 High Star Dr.

Houston, TX 77074 Bilingual Front Office Lead - Job Overview Schedule :

  • Rotating 12 Hours Schedule At Legacy Community Health, we believe that the first impression is everything, and as a Front Office Team Lead, you'll be at the heart of creating a welcoming environment for our patients.
  • Your role is pivotal in ensuring that every patient feels valued and cared for from their very first interaction with us.

    • Role Highlights :

  • Be the friendly face and voice that patients encounter, setting the tone for their healthcare experience.

    • Work Environment Benefits :

  • Enjoy a collaborative and supportive team atmosphere where your contributions are appreciated.

    • Impact and Growth Opportunities :

  • Play a key role in shaping patient-provider relationships and contributing to our mission of accessible, high-quality healthcare.

    • Team Collaboration Aspects :

  • Work closely with a dedicated team to ensure seamless patient flow and satisfaction.

    • Mission-Driven Elements :

  • Be part of a team that is passionate about making a meaningful difference in our community.
  • Key Responsibilities Answer incoming calls and route them appropriately to ensure effective communication.
  • Perform client intake and notify appropriate staff of client arrivals.
  • Enter patient information accurately into databases.
  • Follow established appointment and cash handling procedures.
  • Complete opening and closing procedures, including daily deposit preparation.
  • Maintain a clean and orderly clinic lobby.
  • Participate in the Performance Improvement Program to enhance patient experience.
  • Assist in training and development of staff for optimal patient care.
  • Monitor patient flow and communicate with management for staffing adjustments.
  • Handle escalated customer service issues to minimize disruptions.
  • Support special projects and initiatives as needed.
  • Evaluate staff performance and provide constructive feedback.
  • Facilitate communication between patients and providers regarding delays or issues.
  • Review provider schedules for errors or discrepancies.
  • Monitor office supply levels and coordinate orders as necessary.
  • Promote effective working relationships and teamwork.
  • Ensure a safe environment by adhering to safety protocols and procedures.
  • Minimum Qualifications High school graduate or equivalent required.
  • Bilingual skills preferred for enhanced patient communication.
  • Professional and articulate phone communication skills.
  • Ability to multitask and manage multiple calls or patients efficiently.
  • Proficient in data entry with attention to detail.
  • Computer literacy and experience with multi-line phone systems.
  • Basic math and filing skills are beneficial.
  • Strong decision-making skills with the ability to manage deadlines.
  • About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.
  • With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities.
  • By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.
  • At Legacy, we know our success is powered by our people.
  • We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.
  • Explore our open positions and see if a career at Legacy is right for you.
  • At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do.

    • To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department :

  • Approachable & Collaborative We bring our expertise without ego.
  • In a collaborative healthcare environment, humility fosters trust and teamwork.
  • Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help.

    • We stay grounded in our purpose :

  • to serve patients and communities with compassion and humility.
  • Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement.
  • Our employees take initiative, embrace challenges, and go the extra mile to support our mission.
  • Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
  • Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill.
  • Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism.
  • They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.
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