ServiceNow Developer

Position : ServiceNow Developer

As of now, all candidates need to have all three certs, might consider two, but candidates with all three certs will be considered 1st by the customer ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) ITSM

ServiceNow Certified Application Developer (CAD)

The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by

designing, developing, configuring, and maintaining ServiceNow applications that align with

IT Service Management (ITSM) processes. This role will be responsible for building

workflows, automations, and integrations to support incident, change, release, and problem

management across multiple MES modules. The developer will collaborate with module

contractors, product owners, and enterprise teams to ensure consistent and efficient service

delivery

SkillsRequired

Strong proficiency in ServiceNow development (forms, workflows, business rules,

client scripts, UI policies).

Knowledge of ServiceNow ITSM modules : Incident, Problem, Change, Release,

Service Catalog, CMDB, Knowledge Management, Event Monitoring.

Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.

Strong understanding of ITIL practices.

Excellent communication and collaboration skills.

ITIL 4 Foundation or Higher

SkillsPreferred

Experience with ServiceNow Flow Designer, IntegrationHub, and custom app

development.

Knowledge of government IT projects or large-scale enterprise environments.

Strong documentation skills (workflows, configuration, solution design).

ExperienceRequired

3 5+ years of ServiceNow development experience in ITSM environments.

Hands-on experience implementing workflows and integrations in ServiceNow.

Experience participating in testing, code reviews, and deployment activities.

Certified ServiceNow System Administrator

ExperiencePreferred

Prior experience with Agile Methodology.

Prior experience supporting state or federal government IT modernization projects.

Experience with ServiceNow development, upgrades and maintaining customizations.

Experience working with cross-functional project teams, product owners, module

contractors, IT leads.

Education Required

Bachelor's degree in computer science, Information Technology, or related field.

10+ years equivalent work experience may be considered in lieu of a degree.

Education Preferred

Additional coursework or certifications in IT Service Management, Software Engineering or

Enterprise Architecture.

Certifications Required

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) ITSM

ServiceNow Certified Application Developer (CAD)