Client Accounts Administrator - CT / ET Hours

Client Accounts Administrator

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

The Client Accounts Administrator is expected to successfully manage the firm's top-tier billing portfolios based on defined support models to include high volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client accounting services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Research client billing data and provides detailed analysis to attorneys and support staff. As part of the team, it provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.

Location : This position can sit in our Atlanta, Austin, Baltimore, Boston, Tampa, Chicago, Dallas, Houston, Miami, Minneapolis, New York, Philadelphia, Raleigh, Short Hills, Washington DC, or Wilmington office and offers a hybrid work schedule.

Responsibilities :

• Manage complex billing in terms of volumes, global clients, and electronic billing assignments.
• Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
• Fields billing inquiries. Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.
• High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.
• Maintains an accurate description of all client billing requirements which may also include guidelines established by the client's general counsel. Updates and tracks change to the requirements as necessary. Able to summarize and communicate with key stakeholders.
• Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
• Gathers and submits accrual information based on client requirements.
• Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
• Submits finalized invoices electronically based on client requirements.
• Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.
• Shares expertise and knowledge to support team member development. Effectively engaged with all team members.
• Able to proxy for or with managers when additional team support is required.
• Drives improvements through collaboration with other departments.
• Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.
• Other duties as assigned.

Global Clients :

Desired Skills :

Minimum Education : High School Diploma or GED. Preferred Education : Bachelor's degree in Accounting, Finance or similar field highly preferred.

Minimum Years of Experience : 5 years of experience successfully managing high volume billing portfolios in a fast-paced environment. Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required. Experience as a team lead preferred. Is considered a subject-matter expert. Strong computer skills including advanced proficiency in Excel and accounting system, such as Aderant. Requires proficiency in e-billing applications, such as Bill Blast or e-Billing Hub.

Essential Job Expectations :

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands : Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment : The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm's discretion in the future.

Disclaimer : The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification