ServiceNow Lead Developer Engineer

Job Title : ServiceNow Lead Developer Engineer

Location : New Haven, Connecticut

Experience Required : 12+ Years

Employment Type : Contract

Interview Type : In-Person or Webcam

Job Summary

We are looking for a highly experienced ServiceNow Lead Developer Engineer who can take ownership of end-to-end platform development, design scalable solutions, and provide technical leadership. This role requires strong hands-on development skills, deep understanding of the ServiceNow ecosystem, and the ability to work closely with business and IT teams to deliver high-quality solutions.

Key Responsibilities Platform Development and Customization

Design, develop, and deploy applications and modules within the ServiceNow platform.

Build and customize workflows, business rules, UI actions, client scripts, ACLs, integrations, and Service Catalog items.

Enhance existing modules and build new solutions based on business needs.

Technical Leadership

Lead a team of developers and guide them on best practices, coding standards, and solution architecture.

Review code, ensure quality, and maintain governance across all ServiceNow implementations.

Collaborate with architects and project managers to align technical solutions with overall project goals.

Integration and Automation

Develop and maintain integrations with third-party systems using REST, SOAP, MID Server, or IntegrationHub.

Build automation workflows to streamline processes across ITSM, HRSD, ITOM, SecOps, or other modules.

Module Expertise

Configure and enhance core modules such as Incident, Problem, Change, CMDB, Asset, Discovery, Knowledge, Service Catalog, and Request Management.

Implement features across ITSM, ITOM, ITAM, HRSD, or SecOps based on project requirements.

System Administration and Optimization

Maintain platform stability, performance, and security.

Troubleshoot issues, perform root-cause analysis, and recommend long-term fixes.

Ensure platform upgrades, patches, and releases are executed smoothly.

Collaboration and Stakeholder Interaction

Work directly with business stakeholders to understand requirements and translate them into technical solutions.

Support UAT, provide documentation, and assist with training and knowledge transfer.

Communicate technical concepts clearly to both technical and non-technical audiences.

Required Skills and Qualifications

12+ years of overall IT experience with at least 7 8 years working specifically on the ServiceNow platform.

Strong hands-on experience in ServiceNow development, scripting (JavaScript, Glide API), and configuration.

Expertise in multiple ServiceNow modules such as ITSM, ITOM, CMDB, Discovery, Service Catalog, HRSD, or SecOps.

Experience integrating ServiceNow with external systems using REST, SOAP, IntegrationHub, workflow automations, or event-based triggers.

Solid understanding of platform architecture, data models, ACLs, and security.

Strong experience guiding development teams, reviewing code, and implementing best practices.

ServiceNow certifications such as CSA, CAD, CIS (any module), or related credentials are highly preferred.

Excellent communication and stakeholder-management skills.