Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Spanish Bilingual Customer Service Representative to join a non-profit organization on a contract basis in Chicago, Illinois. In this role, you will provide exceptional support to members by handling inquiries, offering guidance, and ensuring accurate data entry. This is a great opportunity to bring your call center expertise to a mission-driven team.

Responsibilities :

• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.
• Accurately document call details and update relevant information in the system.
• Provide clear explanations of policies and procedures to members, ensuring they understand next steps.
• Offer guidance on best practices and assist members with necessary documentation.
• Utilize SharePoint, member databases, and Microsoft Office Suite to manage and organize information.
• Maintain a high level of professionalism and attention to detail during all interactions.
• Collaborate with team members to ensure seamless service delivery.
• Uphold confidentiality and adhere to organizational guidelines.
• Assist with additional tasks as needed to support the department's goals.
• Minimum of 3 years of experience in a call center or corporate customer service environment.
• Proficiency in using SharePoint, web-based databases, and Microsoft Office applications.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, with a focus on empathy.
• Bilingual proficiency in Spanish is highly desirable.
• All candidates are required to undergo a pre-employment screening as necessary.
• Demonstrated reliability and a detail-oriented demeanor.
• Familiarity with union contracts is a plus.