Supervisor, Watch Office Operations - Oahu

Supervisor, Watch Office Operations - Oahu

Supervises the day-to-day operations of the Watch Office responsible for monitoring, assessing, and reporting incidents, accidents, and significant events across the company. Evaluates the scope and impact of incidents, informs leadership teams and recommends escalation, when necessary. Provides 24 / 7 situational awareness and hazard monitoring. Able to work on a shift schedule to provide 24 / 7 coverage.

Essential Functions :

• Manages the 24 / 7 operational management of the Watch Office daily activities. Ensures that monitoring and notification procedures are adhered to and complies with legal and regulatory requirements to meet organizational needs and objectives.
• Develops goals and objectives for the Watch Office that integrate the company's objectives.
• Evaluates fire and environmental risks and weather data for Public Safety Power Shut Off ("PSPS") recommendations.
• Develops and maintains standardized reporting and notification formats. Ensures that the information is appropriately distributed to key stakeholders and on an ad hoc basis.
• Trains and develops staff by providing timely feedback, coaching, and support. Advises staff on difficult issues and makes decisions in exceptional situations to enhance operational sustainability and implement appropriate services and assistance.
• Promotes the company's safety culture to ensure a safe work environment.
• Supports the work of the Utility Risk Monitoring Specialists through staff development, performance management, employee relations, and goals aligned to company objectives and operational sustainability.
• Responsible for creating and managing operational schedules to ensure adequate staffing for each shift.
• Identifies new technologies to support watch office operations and situational awareness tools for crisis response.
• Works with T&D Operations, field operations, grid operators, and fire management personnel to gain and maintain knowledge of grid systems to better support the company's efforts in risk response and wildfire mitigation.
• Collaborates with key stakeholders to seek opportunities for operational improvement.
• Manages department budget, inputs, and tracks expenses.
• Identifies and addresses training needs of Hazard Safety Analysts.
• Maintains Watch Office procedures and reporting. Ensures documentation and records retention are adhered to.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Basic Qualifications :

Knowledge Requirements :

Skills Requirements :

Experience Requirements :

Role : Professional Supervisor

Location : Honolulu Oahu

Hiring Range : The hiring range for the Supervisor, Watch Office Operations position is $97,900.00 to $125,000.00. The person selected will be placed according to his / her skills and qualifications.

About Hawaiian Electric Companies : Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience / knowledge / skills / abilities the candidate possesses which specifically qualifies him / her for the position.

Applicant Certification : By submitting an application for the position, candidates :

EEO Statement : Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer : Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light ("Company") are Hawaii Public Utilities Commission ("PUC") regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC's Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-006