Technical Specialist - Payments

TruWest Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise and financial resources. Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK and Europe.

TruWest Holdings’ portfolio includes TRG, a global managed service provider; Inversion6, tailored cybersecurity solutions; River Capital Finance, equipment leasing / financing; River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom.

Headquartered in Westlake, OH, our environment, culture, and benefits are second to none. We make sure everyone lives and breathes our core values. From senior leadership to interns, everyone is evaluated on the same criteria.

We are looking for a Technical Specialist - Payments to join our team. The ideal candidate will be detail-oriented, able to follow and potentially create step-by-step workflows, has had exposure to working with industrial and retail technology (ex : payment terminals, rugged scanners, etc.), and enjoys handling a variety of responsibilities daily.

Essential Functions

• Monitor the Sales Order Queue, then move orders through the Picking / Packing / Shipping processes.
• Load necessary software and configure it based on client requirements.
• Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections.
• Evaluate devices for functionality ensuring thorough diagnosis and potential repair.
• Perform payment device key injections.
• Manage the RMA (return merchandise authorization) process for multiple clients.
• Act as a key custodian for the secure handling of encryption keys.
• Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets.
• Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications.

Qualifications

Preferred Qualifications

Physical Requirements

Equal Opportunity Employer

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