Bilingual Collections Specialist

Position Summary :

Under general supervision, in accordance with established policies and procedures, preserves the Credit Union's assets by controlling delinquent accounts, collecting delinquent loans, mortgages, visas and / or recovering collateral. Assist with department training and development of written procedures.

Essential Functions & Additional Responsibilities

• Contacts members to resolve delinquencies or takes other appropriate collection actions while maintaining a tactful and resourceful manner to maintain a positive relationship. Uses various systems to document, skip trace, and track delinquency. Handle call back request from members and internal departments. Prepare hardship package for Loan Committee.
• Maintain accurate, complete and timely records of all contact made and action taken on each delinquent account.
• Perform clerical requirements such as posting payments and letter communications including but not limited to required repossession notifications.
• Meets regularly with Collections Manager or Assistant Collection Manager to review collection results and to obtain recommendations on complicated or difficult accounts.
• Cross trains in other areas or departments and performs other job related duties as assigned.

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