Customer Care Representative

Job Description

Job Description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

As a Customer Care Representative, you will primarily provide support through phone calls and chat interactions, assisting customers and collaborating with your team while working across systems like Amazon, Zendesk, and Shopify. Our elite teams at HQ and overseas supports over 50,000 products across major Ecommerce platforms.  We are dedicated to our work and try to create awesome moments along the way. This is a great opportunity to learn more about Ecommerce and the accelerator business as a whole.

What is a day in the life of a Customer Care Representative?

• Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart, Shopify, and others in US and global marketplaces.
• Manage multiple brand interactions across all marketplaces through phone calls, chats, and emails.
• Represent a primary brand partner and provide support for our mutual customers.
• Identify trends and opportunities that need to be addressed throughout the companyRespond to consumer-facing questions that help positively impact buyer behavior on Amazon.
• Help customers through their whole journey to resolutionManage customer refunds.
• Partner with your manager to take on new tasks and projects as our team continues to expand what we offer to our stakeholders.

What do I need to thrive in this role?

What does high performance look like?

What is the team like?

We are looking for individuals who are :

What is the hiring process?

How can I stand out as an applicant?

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include :

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.