Casino Host

Overview

This position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high limit customers and make decisions regarding extensions of large sums of money and complimentaries. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Work with customer contact departments to implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
• Monitor existing high-limit guest programs and develop knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control.
• Host high-limit guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
• Award customer complimentary based on gaming action and program guidelines.
• Coordinate guest rooms, meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Attend special functions (parties, tournaments, etc.) and participate in telemarketing efforts to invite customers to special events, individual visits, and / or obtain feedback on customer satisfaction.

Qualifications

Education and / or Experience

Bachelor's degree (B.A. / B.S.) from an accredited four-year college or university preferred.

Three years of progressive casino, marketing or sales experience required.

Mathematical Skills

Basic math skills.

Language Skills

Must be able to speak and understand English.

Physical Demands

Work Environment

What We Offer You

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