Head of Managed Service Provider (MSP) - Americas

Head of Managed Service Provider (MSP) - Americas

We help the world run better

At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Location : Any SAP Office in North America

The global managed service business is projected to reach a staggering US $711 billion by 2028, underlining the immense potential in this sector. The MSP channel has emerged as a fast growing indirect channel at SAP in 2024 with triple digit growth YoY. It represents an evolution as crucial indirectroute in SAP’s go-to-market strategy, enabling customers to consume end-to-end managed services and Business Process Outsourcing (BPO) through a one-stop-shop service model from their trusted SAP partners.

What You’ll Build :

SAP’s Head of MSP Americas (f / m / d) will lead and motivate a team of highly experienced experts to drive aspirational growth of this indirect sales motion within the Partner Ecoystem Success Organization (PES). You are accountable to deliver quarterly and annual targets for the Managed Service Provider (MSP) channel and transform this into a repeatable motion of growth for SAP WW.

You are engaging with C-Levels and business leaders of global & major systems integrator and consulting firms (GSIs) to foster business planning and potentially needed organizational changes to succeed as Managed Service Provider (MSP) based on SAP Cloud Services.

Furthermore, you are driving change by establishing valuable and strong collaboration with other SAP teams inside and outside PES to increase efficiency and partner / customer satisfaction along the customer value lifecycle. Critical skill sets and experience include understanding of Consulting services engagement models, compliance and revenue recognition rules and sales tactics to lead the global and regional MSP teams on the path to build a sustainable and fastest growing indirect channel within SAP.

As a people leader you (f / m / d) are living our growth culture where we win as one, take charge, act with transparency, embrace curiosity, and role model our 3 leadership promises, always acting with the highest ethical and professional standards.

• Annual Revenue - Achieve / exceed quota targets by Quarter.
• Establish "can-do" mindset while leading your team through the process to further develop the MSP business indirect commercial model for SAP.
• Anchor the MSP model into our PartnerEdge framework, balancing our aim for efficiency against the value-creating needs of the commercial model creating investment needs.
• Constantly search for ways to evolve the MSP channel in a sustainable and compliant way to foster aspirational growth.
• Ensure compliance of all sales and partner efforts within your team.
• Be an ambassador for MSP externally as well as SAP-internally.
• Blueprint MSP business plans, salesplays and modern GTM strategies for and with your team in collaboration with your peers within PES and also outside PES.
• Understand partner strengths, economics, business imperatives and partner profitability.
• Achieve key stakeholder, including c-level, buy-in and investment for MSP business at top partners to support SAP’s growth strategy in terms of license and services capacity growth.
• Drive resolution of conflicts, in order to maintain a long-standing and productive business relationship based on mutual trust.

What you bring :

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team : Careers@sap.com.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status or disability.

Compensation Range Transparency

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 194,100 - 411,600 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements : SAP North America Benefits.

Requisition Details

Requisition ID : 437513 | Work Area : Sales | Expected Travel : 0 - 60% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid

Location : New York, NY, US, 10001

Nearest Market

Nearest Major Market : Manhattan

Nearest Secondary Market : New York City

Job Segment : ERP, Cloud, Service Manager, Outside Sales, SAP, Technology, Customer Service, Sales

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