Help Desk - Help Desk Tier II

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

• Work with Progression, Inc.

get your application bumped to the front of the line

ServiceNow, BMC Software, ManageEngine) Experience with Active Directory, group policy, DNS-preferred Secret Clearance Required DUTIES : Assist users in resolving connectivity and laptop issues Familiar with Windows and MacOS preferred Provide troubleshooting support to address issues, current or otherwise, within the VDI environment Assist users with installing and upgrading Citrix software on end devices Provide support for applications running on virtual desktops Provide Tier2 support when tickets are escalated from helpdesk Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Respond to requests for technical assistance in person, via phone, chat or email Running daily usage reports of concurrent users and resources (desktops)

is an affirmative action / equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.