A company is looking for a Founding Customer Success Manager.
Key Responsibilities
Lead customer onboarding and activation, ensuring successful implementation and training
Drive retention and monitor customer health metrics to ensure ongoing satisfaction and value
Identify growth and expansion opportunities within existing accounts and collaborate with cross-functional teams
Required Qualifications
2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
Proven ability to onboard and retain customers, with a focus on driving adoption
Strong project management skills to handle multiple customer implementations
CRM experience (HubSpot, Salesforce, or equivalent)
Self-motivated and detail-oriented, comfortable working autonomously in a fast-paced environment
Customer Success Manager • Tallahassee, Florida, United States
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