Front Desk Representative - Cohesive Massage Therapy

Job Description

Job Description

Benefits :

401(k)

Competitive salary

Flexible schedule

Benefits / Perks

• Competitive salary
• Flexible Schedule
• Great work-life balance
• Paid time off
• Ongoing training
• Employee Discount

Job Summary :

We are seeking a friendly and customer service-oriented Front Desk Representative to join our team at our thriving clinic. As the first point of contact for our clients, you will play a crucial role in creating a welcoming atmosphere and ensuring smooth office operations.

Key Responsibilities :

• Greet customers as they arrive, providing a warm and friendly welcome.
• Rebook appointments and manage client schedules to maximize office flow.
• Answer phone calls promptly and professionally, assisting with inquiries and appointment scheduling.
• Collect payment information and process transactions accurately.
• Provide 5-star, white glove service to all clients, ensuring their needs are met in a courteous manner.
• Understand and explain lymphatic massages and other treatments to clients as needed.
• Follow protocols and instructions meticulously to maintain clinic standards.
• Maintain great communication with colleagues to ensure efficient office operations.
• Conduct client outreach to keep schedules full and foster strong relationships with patients.
• Assist with treatments as required, demonstrating attention to detail and a willingness to learn.
• Available some Saturdays as needed to support clinic operations.
• Assist clients with paperwork, including consent forms
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services

Qualifications :

• Excellent communication skills, both verbal and written.
• Strong computer skills and proficiency in scheduling software.
• Ability to multitask and prioritize tasks effectively.
• Cheerful disposition and a passion for customer service.
• Strong management skills to oversee office flow and ensure all protocols are adhered to.
• Detail-oriented with a focus on providing exceptional care to clients.
• Two or more years of experience as a receptionist or similar role is preferred
• Excellent communication skills with a commitment to customer service
• Strong work ethic and positive attitude
• Excellent multi-tasking skills

Join our dedicated team and help us provide outstanding service to our clients! If you are a motivated individual with a passion for customer care, we would love to hear from you.