Northstar OTP Front Desk - Vancouver WA

Job Description

Job Description

POSITION TITLE : Front Desk

DEPARTMENT : Health and Human Services (HHS) – Opioid Treatment Program (OTP)

LOCATION : Vancouver, WA

FLSA STATUS : Nonexempt, fulltime

WAGE RANGE : $26.40 - $30.40 per hour

Open until filled, review Date : November 21, 2025

• If you are an American Indian / Alaska Native and / or a Veteran and would like this to be considered preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and / or DD214.

Position Summary :

Serves as a compassionate and supportive presence for patients undergoing treatment for opioid use disorder. Is front-line administrative support, helping patients access essential services while contributing to a respectful, team-based clinical environment focused on empathy, respect, and patient-centered values. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, values of CIT and of the HHS department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities :

Knowledge, Skills, and Abilities :

Minimum Qualifications :

Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

Background Investigation Requirements :

Physical Demands :

While performing the duties of this job, the employee regularly is required to stand; walk; sit; stop, kneel, bend, or crouch; use hands to manipulate, touch, or grasp objects and materials and type on a keyboard; reach with hands and arms; and perform repetitive tasks. Sufficient clarity of speech and hearing abilities to discern verbal instructions and communicate effectively in person and via telephone. The employee occasionally is required to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment :

Work is performed in an office and clinical setting. Employee may be exposed to unpleasant odors, bodily fluids, and infectious disease and frequent exposure to dust, fumes, airborne particles and / or allergens. Situations occur where PPE (personal protective equipment) is needed. Work may involve working with hostile, violent or offensive individuals. Overnight travel, weekend, and / or evening work is occasionally required. Tight time constraints and multiple demands are common.