Manager, Airport Customer Experience

American Airlines Job Opportunity

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for directing and coordinating all above the wing and below the wing department activities through subordinate supervisors, customer service coordinators, and contractor management. The pay range for this role is $96,000 - $131,000, taking into account the qualifications and experience of the selected candidate.

What You'll Do

• Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered
• Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors
• Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures
• Coordinates activities of department with related activities to other departments to ensure efficiency
• Monitors and analyzes costs and prepares budget
• Prepares reports and records department activities for upper management
• Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices
• Communicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
• Develops and enhances the work relationship with vendors
• Ensures all internal audit requirements are followed and accountable for compliance
• Oversight of all staffing requirements and schedules for all departments

All You'll Need For Success

Minimum Qualifications- Education & Prior Job Experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Feel free to take advantage of all that American Airlines has to offer :

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices : hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.