Customer Success Manager

Customer Success Manager

Event Temple is a high-growth technology company based in Vancouver, BC. We are the world's leading Hotel Sales and Catering software, we've been voted #1 in the Hotel Tech Awards 5 years in a row and we're growing rapidly.

We're looking for someone great to help us grow to the next level. Every single day, venues and hotels around the world manage thousands of meetings and conferences. Event Temple is the software behind the scenes that empowers the teams running those events.

About the Role

Event Temple is growing and we are seeking passionate, driven, customer-centric individuals to join our Customer Success team. The person we are looking for is hardworking, organized, self-motivated and is excited to be a part of a disruptive force in the hospitality technology space.

As a Customer Success Manager, you are the voice of the customer internally and the voice of the company externally. You are proactive in identifying and solving issues, needs, and churn risk customers. Your customer service, organization, and communication skills are second to none and you are a role model and mentor to junior team members. You are flexible to change and work well with others and independently.

What Does The Day-To-Day Look Like?

The core responsibility of the Customer Success Manager is to manage a portfolio of customers. You will spend much of your time onboarding new customers, conducting business reviews with existing customers, and overall ensuring they are successful with Event Temple while also identifying expansion opportunities.

Customer Success

• Conducting pre-booked kick-off calls, at times in conjunction with the Sales team, ensuring new customers are set up for success from the start.
• Responsible for running customer onboarding sessions for new clients and ensuring that they are using the system to its fullest capacity or the optimal level.
• Training of new users and existing users.
• Checking in with clients at various points in their life cycle to confirm that they are achieving the goals that they initially set out when adopting the system and assisting with any gaps.
• Providing proactive support, creating training and success resources as needed.

Customer Support

Leadership & Project Management

Working with the Director of Customer Success :

Requirements

What Type Of Person Joins Event Temple?

Benefits

Next Steps

Salary range : $75,000 - $90,000 CAD annually (the final range will be determined based on the candidate's experience and qualifications). We don't offer relocation support for this job posting.