Wabash Customer Service Representative

Job Description

Job Description

Who We Are :

New Life is a division of Hinton Transportation Investments, Inc. (HTI). HTI is actively seeking hard-working and growth-oriented individuals that are excited to advance their careers. HTI is a family-owned business with values centered around humility, consistency, and passion. With continuous growth and expansion nationwide, the company is eager to add new, talented individuals to the team!

Job Overview

The Customer Service Representative on the Wabash Parts team ensures existing customer accounts are supported and contribute to business results. This role will anticipate needs while managing the day-to-day workflow and prioritizing various projects. This role will have in-depth product knowledge and best practices of successful customer service. This role is responsible for maximizing results by building and maintaining customer relationships to grow sales, gross profit margin and overall profitability.

Responsibilities and Duties

• Product Knowledge
• Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions.
• Suggest sale of related parts when identical replacements are not available.
• Effectively communicate features, benefits, and warranty policy information to customers.
• Learn all facets of the heavy-duty truck and trailer parts industry.
• Sales Expertise
• Maintain current and growing customer accounts.
• Maintain call volume key performance indicators (KPIs).
• Maximize sales and gross profit within a defined territory and ensure sales goals are met.
• Identify opportunities of customer’s future needs to drive sales.
• Leverage sales force automation tools to identify opportunities within accounts.
• Communicating opportunities and challenges to management.
• Customer Service
• Advise customers and answer questions about products, prices, availability, and product features.
• Maintain consistent and clear communication with customers both in-person and electronically (phone and email).
• Engage with customers to determine immediate and long-term needs.
• Build customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain an on-going liaison between Wabash Parts and its customers.

Skills and Qualifications

Physical Requirements

Benefits :

Why work for HTI?

Hinton Transportation Investments is an industry leader in heavy duty truck and trailer parts sales. The organization has over 30 locations nationwide and globally. Hinton prides itself on internal upward mobility, leading to more opportunities for YOU!

Hinton Transportation Investments is an Equal Opportunity Employer.