Customer Service Representative for Personal Insurance

Job Description

Job Description

About You :

Enjoy helping others and are detailed oriented. You are comfortable with talking to people on the phone and using a computer all day, so you are computer literate. Like to work with numbers and learn new things. You desire to be part of a team and want to be part of the solution and not the problem. If this sounds like you, please read on.

About Us :

We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.

Our hours are Monday thru Friday from 9 : 00am – 5 : 00pm and we will provide training. You may be asked to work occasionally during an evening or Saturday to support local and community events.

Job Responsibilities :

• Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper.
• Supporting teammates with follow up for clients and prospects.
• Research and resolve coverage questions.
• Promptly respond to client needs either on the phone or electronically.
• Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs
• Cultivate new opportunities and offer additional lines of insurance through consultative selling.
• Assist with other office duties as they arise and are needed

Professional and Personal Skills :

Wages and Compensation :

Experience Requirements :

How to Apply :

o Your resume with three personal references and three professional references

o Write a short essay (less than one page) on either of the following :

§ Describe the person (present, past, dead or alive) you admire the most and why or…

§ Describe an experience that has been the MOST valuable to you and why