Flex Spanish-Bilingual Member Tech Support Specialist

Flex Spanish-Bilingual Customer Tech Support Specialist - This is a 100% Remote Position  Job Type :

• Flex 25 hour contract - Work from home  Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People!
• All our teams are 100% Native Virtual (work at home) and always will be!
• We are looking for professional remote customer service agents to join our virtual family!
• Do you love learning new things in a fast-paced environment?
• Would you consider yourself a problem solver?
• Well you are in luck!
• We are looking for experienced bilingual customer support reps who are great at helping people on the phones and have a knack for making good conversation.
• You must be able to work at top speeds on the computer and have a fun-loving attitude!
• Check out our opportunity below.
• We are looking for passionate individuals interested in being part of a fun customer service team.
• Our representatives play an important role in helping customers via inbound and outbound calls as well as email responses.

This includes purchasing, verifying orders, answering product questions, and connecting with the rest of the team.  If you're an individual that has “joie de vivre” and enjoys helping others, we encourage you to apply!

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Responsibilities Express genuine empathy and concern for your customers' issues and address as if they were your own Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products Ability to identify high-risk customer situations and escalate appropriately without hesitation Accurately document all required information and details in the ticketing system Respond to and resolve open issues in an appropriate timeframe Ability to identify trends related to systems, platforms and / or customers and escalate appropriately to management Ability to multi-task using multiple systems Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Job Type :