Contract Renewal Sales Specialist

Our Opening and Your Responsibilities

Responsible for managing assigned customer contracts through the full renewal cycle, using multiple communication channels to drive high retention and deliver a personalized customer experience. Confirm account and equipment details, conduct online meetings to review service levels, and adjust offerings to meet business needs. For designated accounts, incorporate sales discussions focused on expanding coverage and upselling contract levels.

Essential Duties and Responsibilities :

• Develop strong technical knowledge of MTNA service offerings and communicate solutions that meet customer requirements.
• Deliver a high-quality, personalized customer experience resulting in strong retention and satisfaction.
• Address customer concerns by coordinating with cross-functional teams to ensure timely resolution.
• Meet or exceed performance objectives, including renewal rates, on-time renewals, outreach goals, and upsell metrics.
• Use professional selling techniques to grow service business and modify quotes as needed to reflect service level changes.
• Execute outbound renewal initiatives, maintain accurate CRM documentation, and manage inbound customer inquiries.
• Proactively generate cross-leads for products and related services such as calibration, upgrades, or additional contracts.
• Ensure compliance with ISO standards, MT operating policies, SOX controls, and company service contract procedures.

What You Need to Succeed

Required Knowledge, Skills and Abilities

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy . If you'd like more information about your EEO rights as an applicant under the law, please click here .

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

20667

Preferred Location

Ohio

Columbus

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States