Client Support Technician II

Description

Job Summary

Provides PC hardware and software installation and support services and Internet access support services.

Job Specific Duties

• Identifies root cause of problems, manages and resolves complex issues in a constantly changing technical environment.
• Installs, configures, implements and maintains desktop client software, e.g. Microsoft.
• applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and / or Mac applications (Entourage, Safari, Office, Mac O / S, etc) meeting SLAs on incidents and service requests.
• Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
• Performs analytical responsibilities by performing Root Cause Analysis within problem management.
• Tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensure that physical connections are standard, orderly and clearly identified.
• Tracks MCH's assets by updating information as equipment is replaced, moved or changed.

Qualifications

Minimum Job Requirements

Knowledge, Skills, and Abilities

Job : Information Technology

Department : IN-HOUSE COPY CENTER-05

Job Status

: Full Time

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