Customer Success Management Manager

A company is looking for a Manager, Customer Success Management.

Key Responsibilities

Oversee and coach a team of Customer Success Managers to enhance customer satisfaction and drive value

Implement processes and frameworks to improve team effectiveness and ensure data integrity

Manage team performance through regular evaluations and track key performance indicators

Required Qualifications

5+ years of experience in customer success or account management roles within the SaaS industry

2+ years of people management experience in a customer-facing department

Proven track record of managing and developing high-performing teams

Strong understanding of customer success best practices and methodologies

Proficiency in customer success software and CRM systems