Strategic Account Manager

Title

Strategic Account Manager

Department

Business Development

Reports to

Vice President, Business Development

SEE YOUR CAREER THROUGH A NEW LENS WITH RPO!

RPO is a global leader in precision optical components, assemblies, and electro-optical systems. RPO specializes in a full spectrum of products & services including - Design and Engineering, Visible and Infrared Components, Glass and Plastic Molded Aspheres, Thin Film Coating, Optical Assembly and Electro-Optical Systems Integration. As one of the fastest growing companies in Rochester, RPO offers exciting career paths to work on market-leading programs.

Job Summary :

Rochester Precision Optics (RPO) is seeking a results-driven, relationship-oriented Strategic Account Manager to accelerate sales growth across both defense and commercial markets. As a key member of our business development team, this individual will manage day-to-day customer service and transactional sales while also cultivating long-term partnerships by recognizing customer needs, uncovering growth potential within existing accounts, and coordinating internal teams to deliver lasting solutions. This role is also integral to the strategic growth of RPO's catalog business by aligning e-commerce, inside sales, and operations to expand customer reach, improve responsiveness, and strengthen RPO's overall market footprint.

You Will :

• Act as the company representative for assigned customers, managing relationships, products, services, deliverables and communications.
• Develop strong, long-term client relationships and strategic account plans (targets, whitespace, product adoption, pricing strategy).
• Manage, resolve and communicate customer issues including delivery status, credit issues, reschedules, expedites, etc.
• Collaborate across the organization (Business Development, Inside Sales, Engineering, Program Management, Operations, Supply Chain) to execute quotes and respond swiftly to customer inquiries-ensuring the catalog- / standard-product workflow is efficient and accurate.
• Attend production and sales meetings, conference calls with customers and BD team to report status, opportunities and risks.
• Review and manage all incoming orders and acknowledgements for accuracy, specification, timing, and alignment with catalog SKUs.
• Take ownership of ERP system (Epicor) and CRM (HubSpot) data for the BD team-ensure data integrity, training, and reliable usage.
• Manage incoming customer inquiries from the website, trade shows and direct outreach; spearhead the initial vetting and distribution of new catalog opportunities into the CRM.
• Partner with e-commerce / marketing to optimize online conversion, promotions, landing pages and catalog user experience; drive cross-sell / upsell of standard product lines.
• Forecast monthly / quarterly revenue, units and margin for assigned accounts; maintain pipeline hygiene and apply price-to-win logic for volume / standard orders.
• Regularly conduct QBRs with strategic catalog accounts; track SLAs (lead time, on-time-delivery, RMA rate) and drive corrective actions internally.
• Map and influence customer product roadmaps (e.g., transition from legacy to next-gen standard optics) to lock in catalog wins and ensure product lifecycle management.

You Have :

Education & Experience

Industry & Technical Knowledge :

Sales & Account Management Skills :

Communication & Relationship Building

Organizational & Problem-Solving Abilities :

Technology Proficiency :

You Are :

You Will Enjoy :

Environment & Physical Demands :

Disclaimer :

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Rochester Precision Optics is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.

EOE / AA / Minority / Female / Disability / Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility verification form upon hire.