Transplant Account Manager

Transplant Account Manager - Rochester / Buffalo

Direct Hire position with CareDx. ImpactBio has partnered with CareDx to support them with their staffing needs in identifying a Transplant Account Manager (TAM) . CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio (www.caredx.com / products-and-services / transplant-services). Focusing primarily on transplant centers and community nephrology account customers, the TAM will coordinate and collaborate with the Solutions Account Manager (SAM), Patient Care Managers (PCM) and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results.

This position offers competitive base pay and incentive compensation, benefits package including Medical, Dental & Vision insurance, gym reimbursement program, car allowance, fuel reimbursement , as well as a 401K plan match, employee stock purchase plan, and other perks. To learn more about CareDx, visit :

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Essential Duties & Responsibilities :

• Develop a deep understanding of accounts' needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.
• Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
• Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes, as well as supportive key clinical studies to ensure product knowledge and clinical & technical proficiency.
• Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually solicit feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
• Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and other key performance indicators
• Partners with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.
• Maintain vendor credentials to work in hospitals and other medical facilities as required.
• Other responsibilities as necessary to perform in the position.

Qualifications :

Additional information on CareDx :

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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