Product Lead, Food & Beverage Service

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square services millions of diverse merchants across four primary audiences. Restaurants are at the heart of Square, we serve sellers of all sizes, from your local restaurant to larger chains. The restaurant industry is at an inflection point where technology is becoming more important than ever in shaping a restaurant’s success. The Food & Beverage team is helping sellers build and grow smart businesses that can adapt to evolving diner demands, all while maintaining a sense of hospitality. The team builds and maintains a number of tools for these sellers within the Block ecosystem: the Restaurants Point of Sale (POS), the Kitchen Display System (KDS), Order Management, and Back Office reporting tools. We also partner closely with other product teams across Square and Block to bring value to food and beverage sellers by integrating our customer engagement ( Online Ordering, Loyalty, Gift Cards), first party hardware, labor management, and banking products into our solutions.

As Product Lead for the Food & Beverage’s Service team you will be responsible for driving the Square’s roadmap aimed at helping restaurant operators. You’ll own the Square for Restaurants product: point of sale, kiosk, and kitchen display system applications. You’ll manage a team of product managers focused on specific restaurant concept types such as quick-service and full-service. You’ll need to understand and make tradeoffs between short and long term product growth, and be ultimately accountable for product adoption and seller satisfaction, for all Food & Beverage sellers at Square.

Responsibilities

• Direct and utilize user research, data analysis, and market research to identify high priority seller and business opportunity areas
• Develop product strategies and roadmaps to address seller needs and drive business growth.
• Deeply understand the industry and use industry knowledge to help shape the go-to-market and product-led strategy.
• Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation.
• Drive project execution across multiple functions and organizations
• Anticipate non-obvious risks and resolve highly complex issues.
• Define project requirements, clarify implementation details, and make strategic tradeoff decisions as needed.
• Communicate and drive alignment on strategies and roadmaps within your team and with stakeholder teams at Square.

Qualifications

• 8+ years of product management experience or equivalent
• A strong sense of user empathy and interest in supporting independent businesses
• Strong design and product sensibilities
• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
• Experience testing and launching products at scale with a high bar for experimental rigor
• Experience applying data to drive personalized experiences at scale
• Ability to understand technical systems and how they operate, not necessarily in an engineering capacity, but enough to spot potential issues and make trade off decisions.
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $217,800 - USD $326,800
Zone B: USD $217,800 - USD $326,800
Zone C: USD $217,800 - USD $326,800
Zone D: USD $217,800 - USD $326,800

To find a location’s zone designation, please refer to this . If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our .

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, open roles are posted for 70 days before being filled by a successful candidate.