Operations Manager Nashville (74697)

Operations Manager

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security officer personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is everywhere security matters. Why work at Inter-Con? Passion : Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you're working with the best to build a safer future. People : Inter-Con is more than a company, it's an alumni base. We believe in positioning the right people in the right place to help them achieve their long-term aspirations for career growth. We have transitioned thousands of security officers into successful careers in law enforcement, government services, foreign affairs and many more. Your career success drives our success. Benefits : Inter-Con offers excellent full-time and part-time benefits that include : flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more. Partner with us to begin a journey that begins with a commitment and leads to a career of a lifetime. Stand out. Be proud. Be Inter-Con!

Employment Opportunity At Inter-Con we take pride in providing customized security solutions for our clients. To us, that means the right officer in the right place and at the right time. In many cases our clients desire a softer security plan that meets their values and needs, but where high value people and assets are involved, others may prefer a more obvious security presence. Specific benefits include : competitive pay, recognition and reward programs, training and career development, opportunities for medical, dental, holidays, vacation and sick, and 401 (k) retirement plan. Uniform and equipment provided. Additional benefits vary depending on position.

The Operations Manager reports to the Senior Vice President. The major responsibilities of the position include, but are not limited to, the following duties : Manage daily operational and administrative functions across multiple security contracts employing over Inter-Con employees across the Memphis facilities. Keep the Senior Vice President apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner. Support the Senior Vice President's operational decision-making process. Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across Memphis. Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive-level consumption. Ensure the highest standards of conduct, appearance, performance and training are being met at all times.

Qualifications Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role. Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. MS Word, Excel, Access, SharePoint) An understanding of security operations and contracts management preferred. Understand operational KPIs and ability to utilize data to drive operations. Strong interpersonal, critical thinking and time management skills. A great communicator that gets the value of teamwork. Experience in general office setting in a supervisory role preferred. Comfortable in an ever changing, fast paced, sometimes stressful environment.

Other Requirements or Competencies Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus. Project management experience. PMP certification a plus. Adept in leading teams in complex problem solving. Customer Service orientation required. Able to interact in a corporate environment and effectively communicate with all levels of management. Must be flexible and possess the ability to meet deadlines in a high tempo environment. Excellent time-management, organization and multi-tasking skills required. A dependable team player with business maturity, enthusiasm, and a positive work attitude. Ability to work in a matrixed environment. A positive and upbeat team member!

Work Environment and Schedule Job operates in a professional office environment in an open area with heavy traffic. This role routinely uses standard office equipment such as computers, phones, copiers, etc. Position requires prolonged sitting, twisting, turning, bending, in the performance of daily office activities. The position also requires grasping, repetitive hand movement and finger coordination in preparing statistical reports and data, using a computer keyboard. Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public. Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime. Time flexibility depending on the needs of the company. Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO# 6822 Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability / Veteran.