Customer Service ManagerAll Ways Caring HomeCare • Mesa, AZ, US
Customer Service Manager
All Ways Caring HomeCare • Mesa, AZ, US
5 days ago
Job type
- Full-time
Job descriptionGreat company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver’s license and auto insurance Effective verbal and written communication Excellent customer service skills
Job Description
Job Description
Overview
Who we are looking for :
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
- Seeking a self-motivated professional with prior scheduling and management or supervisory experience
- An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
- A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
- An experienced communicator and problem solver who is well-organized
What you will receive :
Responsibilities
What you will do :
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to :
Qualifications
What you will need :
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Customer Service Manager • Mesa, AZ, US
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