Claims Workflow COE Senior Manager (Remote)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Claims Workflow COE Senior Manager is responsible for providing leadership and oversight in the development and implementation of strategic forecasting, analytics, processes, and workforce management initiatives that integrate internal best practices, and leverage Claims knowledge to develop roadmaps for Claims Delivery. The Senior Manager collaborates with leaders to optimize employee workload and capacity through transformation of demand & capacity planning, process integration, new tool development and analytical applications as well as drive optimization of performance through resource alignment.

Key Responsibilities

Influences, builds, and manages evolving Workforce Management strategies and initiatives,; works collaboratively across Claims / AORs.

Builds and manages internal technology and automation roadmap to fill business gaps.

Works with stakeholders to influence practical uses of demand & capacity forecasts into Workflow run-the-business best practices.

Looks to enhance processes and procedures by introducing automation and artificial intelligence.

Oversees and enforces Timekeeping and HR policy best practices.

Provides competitive intelligence (benchmarking) in evaluating new and existing workforce management initiatives and technology and communicates findings and recommendations.

Communicates Workforce Management key insights and recommendations to key stakeholders.

Responsible for oversight and workload balancing of Claims Delivery with an approach to incorporate analytics and automation.

Qualifications :

10+ years of Forecasting and / or Data analytics experience - required.

2+ years of technology management experience - preferred.

Understanding of claims processes and operations - preferred.

People leadership experience - preferred.

Travel :

This role requires occasional travel.

Supervisory Responsibilities

• This job has supervisory duties.

Skills

Analytics, Claims Operations, Forecasting, People Leadership, Technical Acumen

Compensation

Compensation offered for this role is $112,000.00 - 196,750.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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