Business Support Analyst

Job Title

With a limited degree of supervision incumbents are responsible for providing clerical, analytical and operational support to the business functions within the organization such as filing and data entry. Additionally, she / he may also assist with the generating of reports and provide insights to support decision-making and business strategies. Incumbents in this role act as a clerical support resource which can be utilized across any of the administrative functional areas at any time. Additionally, she / he may act as an informal resource for associates with less experience. Typically, they also perform non-secretarial administrative tasks.

Primary Responsibilities Include

• The incumbent is responsible for analyzing existing business processes and workflows to identify areas for improvement.
• Additionally, the incumbent is responsible for data analysis and reporting, which includes identifying trends, patterns, and opportunities for process optimization based on data trends.
• The incumbent is also responsible for documentation and communication, which entails developing and maintaining process documentation, standard operating procedures, and user manuals.
• Additionally, the incumbent is responsible for issue resolution and support, which includes providing support and assistance to stakeholders and end-users in resolving operational challenges.
• Lastly, the incumbent is responsible for engaging in continuous improvement, which includes monitoring and evaluating the effectiveness of implemented improvements and suggest adjustments as needed.

Qualifications, Education, Certifications and / or Other Professional Credentials

Required Qualifications

Completed high school diploma or equivalent (GED) with minimum 1 year of experience in banking and / or financial services OR

Preferred Qualifications

Knowledge of financial services regulations and investment products

Hours & Work Schedule

Hours per Week : 40

Work Schedule :

MondayFriday, 8 : 00 AM 4 : 30 PM ET

100% in-office

Job Identification 43144

Job Category Business Support & Administrative

Locations One Citizens Bank Way, Johnston, RI, 02919, US