Operations Coordinator

Job Description

Job Description

Job Title : Operations Coordinator

Job Location : Richmond, VA

Reports To : Operations Administration Leader

FLSA Status : Exempt

Job Type : Full Time

The primary goal of this position is to contribute to the success of the company by providing internal support to our team of HVAC Service Technicians.

Under the supervision of the Operations Administration Leader, the Operations Coordinator will serve as both the internal support and the scheduler for the Service Technicians.

The Operations Coordinator will manage resources including equipment and people for the successful service contracts with our customers.

RESPONSIBILITIES

This role is responsible for the following :

• Provide customer coordination and scheduling for service request received through our Service phone line and email.
• Support the customer service process by working extensively with all departments as necessary.
• Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
• Coordinate equipment startup and service with our Service Technicians and Customers.
• Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
• Complete required data entry for the purposes of billing to the customers and documenting warranty claims.
• Manage material procurement with manufacturers, ordering, release, and warranty management.
• Follow up consistently to complete assigned duties.
• Coordinate the transportation movements of the Technician teams.
• Provide quotes for customers
• Forecast workload
• Que Completed Work Orders for Invoicing
• Keep Operations Work in Progress up to date.

REQUIREMENTS

The best candidate for this position will meet the following requirements :

• 2+ years’ experience dispatching teams and / or similar scheduling.
• Must demonstrate excellent communication skills and a positive and friendly customer service manner.
• Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
• Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
• Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement.
• HVAC parts / equipment experience preferred.

COMPETENCIES

Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities.

Gets more done in less time than others. Can attend to a broader range of activities.

Conflict Resolution- Steps up to conflicts, seeing them as opportunities. Reads situations quickly. Good at focused listening.

Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.

Interpersonal Skills- Relates well to all kinds of people, up, down, and sideways, inside and outside the organization, builds appropriate rapport, builds constructive and

effective relationships, uses diplomacy and tact, can diffuse even high-tension situations comfortably.

• Planning- Accurately scopes out the length and difficulty of tasks and projects, sets objectives, and goals and breaks down work into the process steps necessary to get things done.
• Action Oriented - Enjoys working hard. Is action-oriented and full of energy for the things seen as challenging. Seizes more opportunities than others.

Reacts quickly to critical situations.

Hobbs & Associates, Inc. is an Equal Opportunity Employer.

Company Description

Hobbs & Associates provides heating ventilation and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architect-design firms, and business owners.

We work with our business partners to create enduring community infrastructure such as schools and colleges, hospitals, military and municipal structures, entertainment venues, hotels, and multi-family housing.

Company Description

Hobbs & Associates provides heating ventilation and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architect-design firms, and business owners.

We work with our business partners to create enduring community infrastructure such as schools and colleges, hospitals, military and municipal structures, entertainment venues, hotels, and multi-family housing.