Site Reliability Engineer

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our recent founding round and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa / Kivu Ventures, and other leading investors, we’re building the category-defining AI workflow automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. We automate manual tasks across disparate systems to improve compliance posture, streamline manual work, and unlock critical revenue, so teams can deliver better patient care.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare teams with world-class tools that deliver real, measurable impact, and we’re proud to serve 70+ leading health systems across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you.

About the role We’re hiring an SRE to join our engineering team at Plenful and take ownership of the reliability and performance of the systems that power our product. You’ll work across our distributed workflow engine, serverless pipelines, containerized services and Postgres based data layer. This role reports into engineering leadership and will influence how we build, scale and operate our platform as we continue to grow.

You’ll bring strong technical judgment, calm problem solving during incidents and a practical approach to improving reliability. You’ll collaborate closely with backend, ML and DevOps engineers and help shape a culture where operational excellence is clear, repeatable and shared across the team.

What you’ll do

Reliability, Observability and Performance :

• Maintain and evolve alerting so engineers receive clear, actionable signals for anomalies, latency regressions and reliability risks.
• Define observability standards across metrics, logs and tracing with a focus on reliability, performance and customer impact instead of vanity data.
• Investigate performance bottlenecks across our distributed systems including serverless task execution, containerized services, workflow orchestration and Postgres.
• Lead incident response, coordinate root cause analysis and ensure reliability improvements are fully implemented and measured.

Infrastructure and Platform Operations :

Security, Compliance and Operational Excellence :

What we’re looking for

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