Manager, Content Engineer - Agent Deployment

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Looking for candidates located in the San Francisco Region only.

At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI‑driven solutions, multi‑channel communication platforms, and real‑time data analytics to provide high‑quality, cost‑effective, and accessible care to diverse communities across the United States.

By combining human empathy with cutting‑edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care.

The Manager Content Engineer leads a team of content engineers supporting products through quality control, prompt engineering, fine tuning and execution. The Manager partners closely with the technical team to lead prompt engineering, building products from R&D to production. The Manager directs the work of the content engineering team focusing on leveraging AI (prompt engineering and Claude Code), no‑code tooling and data analytics tooling (Kibana) to support external and internal customers. They understand how to apply their expertise at scale, including via the use of prompt engineering for synthetic data generation, while exhibiting strategic product thinking to put user needs at the forefront of our work.

They are a trusted content engineer who understands the importance of a whole‑team effort in creating great products and who enjoys seeing colleagues develop. They contribute prompts themselves to set the standard for prompting, but know that the prompts they write are far less significant than their ability to shape the whole team’s direction, focus, and delivery.

A Manager of Content Engineers is responsible for line management and career guidance. The ability to develop product talent, to represent the team and product from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role.

Requirements

• Bachelor’s degree in a related field (UX / UI Design, Interaction Design, HCI, Computer Science) or equivalent experience
• Proven experience with GPT (or similar AI content generation technologies, Claude Code and Kibana)
• Strong knowledge of Elasticsearch and its integration with Kibana
• Ability to communicate complex technical topics clearly and concisely
• Experience interfacing with customers in a high‑capacity setting and driving product adoption
• 3+ years experience in leading, coaching, and mentoring product teams
• Experience with project management / documentation tools like Notion

Preferred Qualifications

Competencies

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.

Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy, or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Benefits

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