Talent.com
Connected Customer Supervisor

Connected Customer Supervisor

Floor & Decor HoldingsVancouver, WA, US
18 days ago
Job type
  • Full-time
Job description

Connected Customer Supervisor

$19.00 - $27.80

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are :

  • Team builders
  • Customer service champions
  • Detail oriented and highly organized
  • Excellent communication and listening skills

Minimum eligibility requirements :

  • Minimum of (1) year of customer service / cashier supervisory experience or 4 years of customer service experience
  • High school diploma and / or GED
  • Minimum of (2) years of computer experience in a work environment
  • Essential job functions :

  • Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
  • Lead inventory management and accuracy throughout the store
  • Process customer refunds and exchanges according to established guidelines
  • Oversee signage updates and price changes for store SKU's
  • Assist customers with product selection and answer product related questions
  • Partner with management to determine which products need SKUs, price changes and need to be returned
  • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
  • Review shipping and receiving documents for accuracy
  • Audit reports including inventory control, return of sale, and void reports
  • Monitor incoming and outgoing trucks logs
  • Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM / Store Manager and Operations Manager
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
  • Return products to the correct in store location after customer merchandise returns
  • Clean and stock products according to Floor & Decor's standards
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store
  • Responsible for supervising inventory movement within the store
  • Available to open and / or close store in an effective manner
  • Benefits offered :

  • Based on eligibility our associates may opt into benefits coverage.
  • 401k
  • Bonus opportunities at every level
  • Working conditions (travel & environment) :

  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
  • Potential car travel to other stores for support
  • Flexible hours to fit around your schedule
  • On the job training
  • Opportunity for advancement
  • Our people are our most important asset and we pride ourselves in teamwork
  • Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.
  • Physical / sensory requirements :

  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store hours :

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup hours :

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & rewards :

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
  • Equal employment opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    Create a job alert for this search

    Supervisor Connected Customer • Vancouver, WA, US

    Related jobs
    • Promoted
    Customer Service Supervisor

    Customer Service Supervisor

    TJXHillsboro, OR, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Rep - 7268 - Sherwood

    Customer Service Rep - 7268 - Sherwood

    Domino's PizzaSherwood, OR, US
    Part-time
    Customer Service Rep - Sherwood.Job Category : Store Customer Service Rep.All your information will be kept confidential according to EEO guidelines.Show moreLast updated: 30+ days ago
    F&B Supervisor

    F&B Supervisor

    Brasada RanchPowell Butte, OR, USA
    Full-time
    Quick Apply
    Picture this : Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the tow...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Supervisor

    Customer Service Supervisor

    Levi Strauss & Co.Portland, OR, US
    Full-time +1
    We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices.Our brand...Show moreLast updated: 9 days ago
    • Promoted
    Patient Access Supervisor

    Patient Access Supervisor

    Hillsboro Medical CenterHillsboro, OR, US
    Full-time
    Relocation assistance : Up to $15,000.The Patient Access Supervisor collaborates with the Patient Access Services Manager in managing daily department operations, including hiring, training, schedul...Show moreLast updated: 3 days ago
    • Promoted
    Canvassing Manager

    Canvassing Manager

    Luxury Bath TechnologiesPortland, OR, US
    Full-time
    Are you looking to take your sales career to the next level? Do you want a long-term career opportunity with unrivaled earning potential? Build Your Future with Luxury Bath.Luxury Bath of Portland ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Coordinator

    Customer Service Coordinator

    Penske Truck LeasingPortland, OR, US
    Full-time
    A Penske Customer Service Coordinator for our Gresham branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...Show moreLast updated: 17 days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    ASC Engineered SolutionsVancouver, WA, US
    Full-time
    The Customer Service Associate's (CSA) primary responsibility is to accurately and efficiently process order-related requests received from Customers, Outside Sales, and Customer Service via phone,...Show moreLast updated: 9 days ago
    • Promoted
    Service Delivery Supervisor

    Service Delivery Supervisor

    CorVelPortland, OR, US
    Full-time
    Symbeo is searching for our next Service Delivery Supervisor.This role holds full ownership of operational execution within their assigned process(es), ensuring that productivity and quality target...Show moreLast updated: 24 days ago
    • Promoted
    BottleDrop Customer Service Associate 2 - Wood Village

    BottleDrop Customer Service Associate 2 - Wood Village

    OBRCTroutdale, OR, US
    Full-time
    BottleDrop Customer Service Associate II.Our Vision : A world where no resource is wasted.Our Mission : To ensure that no resource goes to waste by empowering people to redeem every container easily,...Show moreLast updated: 11 days ago
    • Promoted
    Customer Service - Self Storage Manager

    Customer Service - Self Storage Manager

    Public StoragePortland, OR, US
    Full-time
    Customer Service - Self Storage Manager.We work flexible and full-time schedules between the hours of 9 : 30am and 6pm (weekends 'til 5pm). Employees become eligible for full-time benefits by working ...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Supervisor-CLACKAMAS TOWN CENTER

    Retail Supervisor-CLACKAMAS TOWN CENTER

    Bath & Body WorksPortland, OR, US
    Full-time
    Retail Supervisor-Clackamas Town Center.Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores. At Bath & Body Works, everyone belong...Show moreLast updated: 30+ days ago
    • Promoted
    Delivery Service Center Supervisor

    Delivery Service Center Supervisor

    SyscoPortland, OR, US
    Full-time
    This is an Operations position responsible for supervising and directing the activities associated with delivery.Responsibilities include but are not limited to, collaborative direction to delivery...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Manager

    Customer Service Manager

    ServproPortland, OR, US
    Full-time
    The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will sched...Show moreLast updated: 30+ days ago
    • Promoted
    DFC Customer Service Supervisor

    DFC Customer Service Supervisor

    LithiaPortland, OR, US
    Full-time
    DFC Customer Service Supervisor.Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North Ame...Show moreLast updated: 9 days ago
    • Promoted
    Customer Service Supervisor - Full Time

    Customer Service Supervisor - Full Time

    Whole FoodsPortland, OR, US
    Full-time
    Whole Foods Market Store Support Team Member.Assists with scheduling and supervision of Store Support Team Members as well as the day-to-day flow of the department. Supports the Store Support Team L...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Manager

    Customer Service Manager

    IICRCPortland, OR, US
    Full-time
    The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will sched...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Coordinator Full Time

    Customer Service Coordinator Full Time

    American Airlines GroupPortland, OR, US
    Full-time
    Customer Service Coordinator Full Time.American Airlines is seeking Full Time Customer Service Coordinator at the Portland International Airport. The terms and conditions of this position are covere...Show moreLast updated: 8 days ago
    • Promoted
    Hub Supervisor

    Hub Supervisor

    O'Reilly AutomotiveHillsboro, OR, US
    Full-time
    To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher(s), hub delivery specialists and any other team members assigned to hub.Bilingual candidate...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager (Sales, Customer Service)

    Store Manager (Sales, Customer Service)

    Freeway Insurance Services America, LLCPortland, OR, US
    Full-time
    Store Manager (Sales, Customer Service).Requisition Number : STORE024210.Sign-On Bonus Opportunity of up to $4,000 •.Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- We ha...Show moreLast updated: 30+ days ago