Event Manager | Nampa Civic Center

Overview

• The Event Manager will manage every aspect of their assigned events and theater from the advance planning stages through the end of the event;
• occassionaly hire, train, schedule and supervise all event related staff, as well as oversee building security and parking issues and interact with local public safety officials to ensure events run smoothly;

coordinate communication between event related staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $45,000 to $57,000.

For FT roles : Benefits : Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

job expires 8 / 31 / 2024

About the Venue

The Nampa Civic Center is a large conference & meeting center with the ability to host banquets, weddings, conferences, conventions, tradeshows, and other events.

Second, a 640 seat theater is attached to the conference center that frequently hosts concerts, theatrical performances, and sporting events.

Responsibilities

• Responsible for planning, coordinating, and facilitating the logistics of events throughout the Nampa Civic Center
• Plan, direct and evaluate the work of subordinates
• Provide leadership and guidance for event personnel
• Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
• Develop processes and training for events department
• Review emergency planning procedures with all event staff for each event
• Recruit, train, and supervise event & security staff
• Responsible for the Events department role in the execution of event contracts and rental agreements
• Ensure timely and accurate event information is delivered to the finance department for deposits / settlement / invoicing purposes
• Communicate with finance that all credit card charges and all other billing for events is completed
• Establish and maintain effective working relationships with lessees / clients, co-workers, part-time staff, contractors, patrons / public and municipal officials
• Create and distribute detailed data sheets prior to every event, with client approval and internal communication
• Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
• Exercises discretion and utilizes independent decision-making during events that will best represent the Nampa Civic Center and serve the client.
• Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
• Advance and communicate all event information to appropriate departments and staff
• Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
• Oversee all production, set up, event staff, event-related contract services
• Oversee the Brandt Theater and events in the Nampa Civic Center as assigned.
• Create risk assessments and pro-forma for upcoming / new events.
• Create work schedules for event & security staff, delegate assignments, and review performance / results
• Serve as Manager on Duty as scheduled / required
• Communicates in a timely fashion any / all problems and proposed solutions to the GM and / or Facility Director
• Receives and responds to complaints from tenants and the public or refers them to the Facility Director
• Prepares events reports noting attendance, times, significant problems, etc.
• Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
• Interacts with other facility staff in a courteous, cooperative, and professional manner
• Provide excellent customer service to internal and external clients
• Prepare and approve bi-weekly payroll for all event staff and security staff
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed

NON EESSENTIAL FUNCTIONS :

Perform other duties as assigned

Qualifications

• Three to five years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
• Bachelor’s degree or better from an accredited college or university with major course work in facility management, marketing, business administration or related field
• Proficient in use of Microsoft Office programs; experience with AutoCAD and Event Booking preferred; timekeeping and security software
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A / V equipment and relevant federal, state, and local regulations
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high pressure environment
• Ability to work independently and as part of a team
• Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

Intellectual / Social, Physical Demands and Work Environment :

The intellectual / social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual / Social Demands :

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.

Position requires constant attention to precise details and accuracy of specified standards including : following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.

This position also requires constant use of interpersonal skills including, but not limited to : ability to direct / motivate / inform staff and foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers.

Physical Demands :

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc;
• occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information;

and constantly moves about the arena and event sites before, during and after events to service clients and supervise staff.

Talking and standing for long period

Work Environment :

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.