Insurance Customer Solutions Representative

Job Description

Job Description

Join the Kevin Kirwan Agency as a passionate and committed Customer Service Representative. We're looking for someone with outstanding communication abilities and a deep dedication to client satisfaction. In this role, you'll support customers by addressing inquiries, resolving concerns, and delivering a consistently positive experience through professional phone interactions.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Health Insurance

Dental Insurance

Vision Insurance

Responsibilities

• Assist members with account and policy updates, including changes, renewals, and cancellations.
• Verify and maintain accurate member contact information, ensuring all records are current.
• Respond to incoming calls and messages from members, providing clear information and friendly service.
• Schedule appointments or consultations for team members or management as needed.
• Address all inquiries and service requests within established timelines to ensure member satisfaction.

Requirements