Public Services Assistant 2 (Part-time)

Public Services Assistant 2

The Waukee Public Library is seeking a friendly candidate who enjoys working with people in a busy environment to join our team. The Public Services Assistant 2 performs a variety of patron contact functions, is usually the first point of contact for patrons, and must exhibit excellent customer service while performing all work duties. The regular hours for this position will be : Mondays 11 : 30am-8pm, Thursdays 9 : 30am-6pm, Fridays 8 : 30am-1pm, rotating Saturdays 8 : 30am-4pm and Sundays 11 : 30am-4pm. The desired starting date will be November 6, 2025.

Essential Functions & Success Factors

Essential Functions : (Order of Essential Functions does not indicate importance of functions.)

• Proactively seeks to assist patrons with locating library materials, using the library catalog, and library technology.
• Proficiently handles all circulation functions including log-in, check-in, check-out, placing holds and trace functions, collecting fines, using the patron database, patron registration and issuing library cards.
• Assists with maintaining library displays.
• Handles phone customer service transactions while demonstrating the utmost professionalism in all patron communications.
• Performs building shift change procedures and assists with maintaining welcoming and attractive public areas.
• Performs curbside pickup procedures.
• Proficiently handles and resolves patron issues relating to meeting room set up and technology issues.
• Serves as person in charge (PIC) in absence of FT staff.
• Performs other duties or assumes other responsibilities as apparent or assigned.

Success Factors :

Qualifications

Qualifications :

Physical Requirements & Working Conditions

Physical Requirements :

Working Conditions :